Objective of RAPDRP Program

Ministry of Power, Govt. of India, has launched the Restructured Accelerated Power Development and Reforms Programme (R-APDRP) in the XI Five year Plan. The programme spans from data acquisition at distribution level till monitoring of results of steps taken to provide an IT backbone and strengthening of the Electricity Distribution system across the Country under the programme.

  • Reduce Aggregate Technical & Commercial (AT&C) losses
  • Bring about commercial viability in the power sector
  • Reduction of T&D losses to around 10-15%
  • Bringing Transparency through computerization
  • Reduce outages & interruptions
  • Increase consumer satisfaction

Jharkhand State Electricity Board Scope

  • RAPDRP 30 towns ( 66 Sub-divisions & 354 Other offices)
  • The Primary Data Center (DC) at Ranchi and Disaster Recovery (DR) Center at Jamshedpur
  • Customer Care Center at Ranchi
  • Asset Mapping to be done on a geographical area of 4234 sq kms
  • Approx 6 lacs customers for door to door survey and indexing

Current Status

  • JESB Centralized Data Centre up and running with high end servers and Networking equipments
  • Pilot town Lohardagga has Gone-Live with RAPDRP recommended all softwares
  • Spot Billing started in Pilot Town to facilitate consumers as well as minimize billing error
  • Network Connectivity ( MPLS ) established with major towns of Jharkhand State
  • Modem installation is nearly completing in 22 towns to monitor real time DT Meter data
  • GIS Asset Mapping and Consumer Indexing is nearly completion in most of towns of Jharkhand
  • Desktops and Printers installed in most of the towns of Jharkhand

    Benefits to Consumers

    • To Facilitate Consumer on online-billing / consumption current and historical information
    • To Facilitate Consumer to apply for new service connection or raise any other service request online.
    • To Facilitate Consumer to log complaints via IVRS / online.
    • To Facilitate Consumers to get the information of bills/complaints/schemes and any other information thru IVRS system
    • To Facilitate Consumer to get timely bills thru Spot Billing Machine for timely payment
    • Timely redressal of breakdowns/Fuse of calls etc


    Benefits to JSEB

    • Reduction of AT&C Loss
    • MIS Dashboard for different User for application status tracking and faster resolution / processing of applications.
    • Automatic generation of new connection estimate using scientifically methodology along with limited consumer interaction for enhanced services.
    • Faster, timely and accurate billing via pre audit and post audit checking of meter readings.
    • Improvement in Meter Reader performance via monitoring of performance of meter reader through system enabled mechanism
    • Collection Efficiency Improvement - Multiple payment mechanism availability to consumers e.g. Payment gateway (Credit card, Debit card, Internet banking etc.), Kiosks (Cash and cheque payment), Counters etc.
    • Integration between disconnection, collection and billing module and thus avoiding any error. Integration with maintenance, CCC and GIS modules and thus facilitating better consumer services, lesser TAT, Faster reconnection and thus ensuring more sales
    • Centralized and decentralized complaint registration via IVRS, Web portal, Toll free number etc.
    • AMR based meter reading and bill generation in integrated manner
      • No human intervention and thus avoidance of errors
      • Manpower productivity improvement
      • Avoidance of travel cost
      • Revenue cycle time improvement
    • Asset Optimization
      • Network reconfiguration through transferring of load from stressed network components to underutilized network components.
      • Avoiding / deferring investments
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